Terms, Conditions and Policies

I/We acknowledge that I/we have read and understood the terms, conditions and policies below and agree to be bound by the following:


Vet Treatment:

1)            If in the manager’s opinion my cat(s) require veterinary treatment, I acknowledge that I will be liable for all veterinary expenses. I authorise PURR Luxury Cat Hotel to take my cat(s) to my nominated practice. However, if this is not practicable I authorise PURR Luxury Cat Hotel to take my cat to the closest veterinary surgeon or emergency center.

2)            I authorise the veterinary surgeon treating my cat(s) to:

  1. make all necessary decisions; and
  2. carry out any necessary procedures that are in the cats best interests.

3)            I understand that I will be liable to pay PURR Luxury Cat Hotel a transport and travel for a fee of $150.00 per hour and a fee of $100.00 per hour for waiting and administration. Emergency Veterinary after hours charges will incur a greater charge that will vary.  All fees are due and payable at the time of checkout.

4)            I understand that I am directly responsible to pay all costs associated with the veterinary treatment either directly to the nominated veterinary practice or to the veterinary surgeon.

General Health:

5)            A current vaccination certificate must be supplied for each cat prior to admission.

6)            My cat(s) have been treated for gastrointestinal worms within six (6) weeks before admission. Yes / No

7)            PURR Luxury Cat Hotel is authorised to worm my cat(s) at my own expense at the time of admission, if I have not treated my cat(s) within the last six (6) weeks.

8)            PURR Luxury Cat Hotel is authorised to re-administer treatment for gastrointestinal worms every six (6) weeks from the date of admission at my own expense and to advise me accordingly.

9)            PURR Luxury Cat Hotel is authorised to administer flea treatment on arrival and every 30 days thereafter in event of a stay greater than 30 days at my expense.

10)        The cat(s) that I am leaving in the care of PURR Luxury Cat Hotel are healthy to the best of my knowledge. I have disclosed all known health issues to PURR Luxury Cat Hotel.

11)        All care will be exercised by PURR Luxury Cat Hotel to ensure that all medication is administered in accordance with the instructions proposed. PURR Luxury Cat Hotel accepts no responsibility in the event that we are unable to administer the medication due to the cat’s behavior.


12)        All cat(s) admitted are done so entirely at my own risk.

13)        All possessions/personal items left with the cat(s) at the time of admission are done so entirely at my own risk.


14)        I give permission for photos, videos and other media of my cat(s) to be taken and used at the discretion of PURR Luxury Cat Hotel for promotion material including all social medical, and websites.

General Terms and Conditions:

15)        If excessive cleaning is required an excess charge fee of $100.00 per hour will be charged.

16)        I understand and agree that I am not entitled to a refund if I check my cats in later than the pre-agreed check in date or if I wish to check my cat(s) out earler than the pre-agreed check out date.

17)        If my cat(s) damages property belonging to PURR Luxury Cat Hotel beyond what is deemed by the manager to be normal wear and tear, then I am responsible for the cost of replacing the property and/or responsible for the repair costs plus an administration fee of $100.00.

18)        By signing the conditions, terms and policies I certify to the accuracy of all information given about the cat. I/We acknowledge that signing this contract shall create a lien over the animal in favor of PURR Luxury Cat Hotel, which lien shall continue to exist whilst ever monies are owing pursuant to contract.

19)        I agree to pay the rate for boarding that is in effect on the date that the pet is checked into PURR Luxury Cat Hotel.

20)        I will be liable and agree to pay PURR Luxury Cat Hotel for any outstanding charges not paid.

21)        If the cat(s) is not collected after 7 days from scheduled check out date and the owner has not contacted PURR Luxury Cat Hotel to arrange and pay for further accommodation PURR Luxury Cat Hotel reserves the right to rehome, sell and retain the proceeds or surrender it to the RSPCA.

22) Cancellations:  14 Days notification is required to cancel a booking at PURR.

Peak Season Cancellations: 30 Days notification is required.  This includes School Holidays, Christmas and Easter. No refunds will be given on the paid booking fee nor will transfer of booking be available for peak season cancellations.

Refunds:  Cancellations that comply with the above timelines will incur a $150 cancellation fee or the loss of the booking fee whichever is the greatest.  Refunds will not be given for any cancellations that occur after the above timelines have passed.